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Impact Impact Report 2023 Introducing the 2023 Outcomes Evalutaion Report. In this report conducted by Baastel (Le Groupe-conseil baastel ltée), a third-party Monitoring and Evaluation consulting firm, we delve into Digital Frontiers’ outcomes through our institutes’ efforts to establish an inclusive digital finance profession, co-creating a league of Gender Equality Changemakers, establishing capacity in inclusive and interoperable payment systems, digital health as well as the impacts our continuous professional development efforts have had. This report highlights the transformative stories of impact, showcasing how our courses, knowledge resources, Digital Finance Associations and communities of practice have enhanced the capacities of individuals, organisations, and countries. Gain insights into the remarkable results achieved through delivering exceptional learning experiences, our opportunities for continuous professional development and connecting ecosystems globally. The programming, outcomes and impacts in this report are made possible through the generous support of the Bill and Melinda Gates Foundation as well as scholarship funding provided by UNCDF for policymakers. Scale Impact Reports Download PDF Report Listen to our Podcast This is my Journey Highlights Page through our 2023 impact highlights using the interaction below: To define and develop digital financial services To help professionals hone their regulatory capacity To refine government policies and industry regulations To create communities of practice that connect people To facilitate collaboration across sectors and markets By upskilling, we can better support regulators such as national banks, ministries, trade cooperatives and planning authorities” – Gabriel Kamuge, DGRV UgandaEight Years of Measuring Impact We’ve shared all of our MRM&E Reports, Case Studies, Infographics and individual stories of impact in the links and images below. Digital Frontiers’ continuous monitoring and measurement of impact over the past eight years has been focused on the reach and recipients of courses and programmes. To comprehensively assess our impact on practitioners, organisations, and countries, we have conducted annual third-party monitoring and evaluation exercises. These exercises have involved the analysis of survey data, in-person one-on-one interviews and focus groups with alumni, employers, and sectoral players. Throughout the evaluation process, students and alumni consistently expressed high satisfaction with our courses. They reported enhanced knowledge, increased awareness of international case studies, increased networks and opportunities in the sector, and heightened confidence in applying their acquired knowledge within workplaces or communities of practice (CoPs). By upskilling, we can better support regulators such as national banks, ministries, trade cooperatives and planning authorities” – Gabriel Kamuge, DGRV UgandaClick here to read all prior reports and case studies: 2023 MMR REPORT 2022 MMR REPORT 2020 MMR REPORT 2019 MMR REPORT 2018 MMR REPORT ACCION CASE STUDY BANK OF KIGALI CASE STUDY Bank of Bangladesh Case study MTN CASE STUDY ZAMBIAN CASE STUDY UGANDA CASE STUDYInfographics We are grateful to our partners for their belief in the sustainability of empowering professionals in developing countries. Without their contributions, we could not have made such a significant & positive impact on industries, communities & individuals.” – Gavin Krugel, CEO, Digital FrontiersDigital Finance This report extracts some of the impact DFI has had on individuals, organisations and countries, such as:Capacity in digital finance professionals & service providers has increased. Institutional capacity for digital finance Regulation has increased in both regulators & digital finance providers. As a result, digital finance policies, regulations & directives have been developed or adapted by our alumni. Cross-sector collaboration has increased resulting in new country-based initiatives along policy, product, customer needs and inclusion. ScaleGender This report extracts some of the impact DFI has had on individuals, organisations and countries, such as:Gender capacity and mobilisation of a global network of changemakers among digital finance professionals and service providers who accelerate the progress toward gender equality within organisations has increased. The body of knowledge of professionals with an understanding of the tools and techniques to develop changes in organisational behaviour and attitudes toward gender equality has expanded. Increased number of organisations that adopt policies and practices which encourages and rely on the efforts of Gender Equality Changemakers and undertake gender equality change projects. Reduction in systemic and systematic gender policy gaps which in turn reduces the prevalence of gender inequality and imbalances of gender based power dynamics within organisations. ScaleWithout women’s voices raising issues relevant to women, companies will potentially be blind to these problems” – Debra Roodt, ex-Commercial Director at DFI For the greater good of society We aim to contribute to achieving gender equality in developing countries. Global statistics on the persistent gender gap that exists within digital financial services indicate that only 30% of professionals are women. From 2018 to 2020, we saw an above average 34% of professional women participating in Digital Frontiers training initiatives.Growing a community This story of impact spans the globe – as our reach has grown both online and off over the years. This is a snapshot of the scope of our operations and the number of people with access to our individual training resources. In 2020, we saw almost 30 000 unique pageviews of the more than 1 200 learning resources available in the Knowledge Bank. 1 052 Learning Materials 107 Blog Posts 47 Webinar RecordingsWe hosted 26 webinars in 2020 with 1 446 people in attendance and 4 086 people who watched the recordingsGetting set for greater impact Target Achieved Target exceeded by COP with facilitators 12 22 communities 45% Community meetings 400 714 meetings 41% Attendance at meetings 50% 54% attended 4% Professionals in attendance 2 500 4 925 professionals 49% Highly positive feedback from those attending 80% 93% found training valuable 13% Learning resources created and shared online 1 200 1 206 resources 1% Wider DFI community 5 000 15 072 people 67% Pass rate 70% 88% of all participants passed 18%Impact StoriesFollow our Brand Ambassadors’ CDFP Journeys with the This is my Journey CampaignDFI Alumni are better networked, skilled & informed professionalsInstitutional capacity for digital finance regulation has increased……Resulting in digital finance policies, regulations & directives being developed or adaptedCross sector collaboration has increased……Resulting in country-based initiatives being implemented Impact Stories × DFI Alumni are better networked, skilled & informed professionals In 2018, 2019 and 2020, unequivocally all practitioners interviewed strongly asserted that their DFS capacity had been enhanced significantly by the DFI courses. This increased capacity has manifested in various ways but each year the themes have been consistent. All have spoken about their increased knowledge and skills, and how they have applied these in their work. Many have also spoken about increased networking skills and larger networks, especially as a result of participation in the CoPs. Both quantitative data drawn from the post-CIDM surveys and qualitative interviews have consistently confirmed practitioners’ declarations that their DFS capacity has indeed improved. Most felt the training opened their mind and thus they approach their work with a better understanding (94%), and that they are more confident about the topic, which enables them to readily contribute to work projects (94%). A significant number (88%) felt that their knowledge...